Resident: Hi, I've just moved into the area and I'm a bit confused about the recycling bins. Could you explain the system?
Officer: Of course. We use a three-bin system here. The green bin is for general household waste, the blue bin is for recycling such as paper, plastics and cans, and the brown bin is for garden and food waste.
Resident: Right, so paper and plastic go in the blue one. What about glass bottles?
Officer: Good question. Glass is not collected in the blue bin. You'll need to take glass to one of our recycling points. The nearest one to you would be at the supermarket car park on Maple Street.
Resident: Okay, I'll remember that. And how often are the bins collected?
Officer: The green bin is collected every week, on Tuesdays. The blue and brown bins are collected on alternate weeks, also on Tuesdays.
Resident: So one week the blue bin, the next week the brown bin?
Officer: Exactly. We send out a calendar to all new residents showing the collection dates. I can post one to you today.
Resident: That would be great. Should I put the bins out the night before?
Officer: Please put them out by seven o'clock in the morning on collection day. If you put them out the night before, there can be problems with foxes.
Resident: Understood. Are there any items I shouldn't put in the blue recycling bin?
Officer: Yes, please don't put in plastic bags, polystyrene, or any food-contaminated packaging. A greasy pizza box, for example, cannot be recycled.
Resident: That's helpful. What if I have large items, like an old sofa?
Officer: For bulky items we offer a special collection service. There's a charge of fifteen pounds for up to three items, and you need to book online at least five days in advance.
Resident: Fifteen pounds, okay. And is there anything for batteries or electronics?
Officer: Batteries can be left in a small bag on top of your blue bin. Electronics need to go to the recycling centre on Bridge Road, which is open from nine until five every day except Sunday.
Resident: This is all very useful, thank you. One last thing - what's the fine if I get it wrong?
Officer: We don't fine people for genuine mistakes. But repeated contamination of recycling can lead to a warning letter, and after that a penalty of up to eighty pounds.
Resident: I'll be careful then. Thanks for your help.
Officer: You're welcome. I'll get that calendar in the post for you.