Exalify

IELTS Listening · 14

Section 1

You will hear a conversation between a woman and a staff member at a local sports club about becoming a member.
Staff: Good morning, welcome to Riverside Sports Club. How can I help you?
Woman: Hi, I'd like to find out about becoming a member. A friend recommended this place.
Staff: Of course. Let me take a few details and explain the options. Can I start with your name?
Woman: Yes, it's Megan Hartley. That's H-A-R-T-L-E-Y.
Staff: Thank you, Megan. And what's the best phone number to reach you on?
Woman: My mobile is 0788 642 1093.
Staff: Lovely. Now, what kind of activities are you most interested in?
Woman: Mainly swimming, but I'd also like to use the gym occasionally.
Staff: Great, both are included in our standard membership. We have three plans. The Bronze plan is the cheapest, but it only gives you access on weekdays. The Silver plan adds weekend access and free fitness classes. The Gold plan includes everything plus the sauna and a personal trainer session each month.
Woman: I think the Silver plan sounds right for me. How much does it cost?
Staff: The Silver membership is 45 pounds per month. There's also a one-off joining fee of 20 pounds.
Woman: That's fine. Are there any discounts available?
Staff: Yes, students get ten percent off, and if you pay for a whole year in advance, you save the equivalent of two months.
Woman: I'm not a student anymore, so I'll just pay monthly for now.
Staff: No problem. The club is open from 6 in the morning until 10 at night on weekdays, and 8 until 8 at weekends.
Woman: Good to know. Do I need to bring anything for my first visit?
Staff: Just bring a towel and a padlock for the lockers. We provide the rest. Oh, and don't forget your membership card, which I'll print for you today.
Woman: Perfect. Where exactly is the swimming pool?
Staff: It's on the lower ground floor, just past the reception. The gym is on the first floor.
Woman: And is there parking?
Staff: Yes, there's a free car park behind the building, but it can get busy after 5pm.
Woman: I'll try to come in the mornings then. One last thing — when can I start?
Staff: Your membership begins today, so you can use the facilities straight away. I'll just need you to read and sign the agreement form.
Woman: Wonderful. Thank you so much for your help.
Staff: You're very welcome. Enjoy your swim, Megan.

Questions 1–7

Complete the form and answer the questions. Write ONE WORD AND/OR A NUMBER for each gap, or choose the correct letter A, B or C.
  1. Surname: ____________

  2. Mobile number: 0788 ____________

  3. Which membership plan does Megan choose?

  4. Monthly cost of chosen plan: £____________

  5. One-off joining fee: £____________

  6. For her first visit, Megan must bring a towel and a ____________.

  7. Where is the swimming pool located?

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